M Resort
Changing Point Requirements
for
Complimentary Lunch & Dinner Buffets
Is it time for the Anthem communities to send a message to Penn Gaming's M Resort?
Until April 30, 2018, a slots player could obtain a complimentary buffet at "The M" by satisfying the following requirements during the week.
Separate requirements were applicable to weekends.
Separate requirements were applicable to weekends.
Monday thru Thursday
Lunch
11:00am to 2:30pm 300 "tier" points
Dinner
2:31pm to 8:00pm 450 "tier" points
You simply walked up the buffet counter...using the "VIP Line"...
...present your Marquee Rewards (players card) indicating you had played that day...
...and "in you went" to the buffet.
As of of May 1, 2018 that's all been changed !
Here are the new requirements:
Monday thru Thursday
Lunch
11:00am to 2:30pm 600 "tier" points
Dinner
2:31pm to 8:00pm 800 "tier" points
For those who play the slots, "tier" points are different depending on which slots you play. The above requirements are for basic reels.
The video poker "tier" point requirement is DOUBLE these amounts.
They've also made a couple of additional changes:
First, you now enter through the regular admission line.
Second, you must obtain a voucher from a kiosk prior to entering the line.
Under these new requirements to get the respective "freebie", you will now be required to actually PLAY between $600 and $800 in a single day...double that amount on video poker !
This latest change in our opinion can be defined in one word:
...and defines their feeling toward their loyal patrons as:
This is how Penn Gaming treats its neighbors, and if you find it as appalling as we do, we have a few suggestions:
First, write, call, or email the C.E.O. of Penn gaming and express your feelings.
Here is the information in which to do so:
Mr. Timothy J. Wilmott
Chief Financial Officer
Penn National Gaming, Inc.
825 Berkshire Blvd.
Wyomissing, PA 19610
(610) 373-2400
Second, most individuals are not aware that accumulated points can be redeemed for CASH.
Give them 7 days to respond, and tell them that unless they immediately remove these increased GREEDY RESTRICTIONS, you will redeem any points you have for CASH.
Third, choose any other gaming outlet while you're waiting for a response.
As it is, the M Buffets are perhaps the most expensive in the Las Vegas off-strip area: $16.99 for lunch and $24.99 for dinner Monday thru Thursday.
Here's one last tip:
Don't even bother to contact the M Resort directly. Rarely, if ever, do they return calls.
Just convey this simple message:
Got a comment?
-
From Barbara Sidary...to...Anthem Opinions
I was at M today and asked about the increase in amount of points needed for a free buffet. There was no sign in front of the buffet but I asked the girls working there and was told that the increase in required points was only for some individuals and not a blanket increase.
You might want to check out the story to see which one is true. I know they require some people to earn points to get a free gift and some people (who gamble more) get them for nothing. -
Barbara,
The M Resort in my opinion is one of the most mysterious organizations when it comes to "who gets what" in their mailings.
I know of one person who has the 2nd highest level card based on play, yet received offers identical to those with the lowest play.
I'm also aware that some with minor play get offers similar to those with higher play.
When a major player brought that to the attention of M management, the individual was told "they would get back to him".
It's been a week and nothing. It's also the 2nd time this has taken place.
As far as what player levels get what, perhaps the M Resort might clarify their requirements. No one at the M Resort is willing to give an explanation.
The email I sent to their CEO has not been answered.
Perhaps there'is someone out there who could give us an explanation, especially from a person in M Management.
In that absence, my days at the M Resort are over.
-
From Barbara Sidary...to...Anthem Opinions
When I had a problem at M, I contacted them and got a response from this individual.
Don't know if she is still there but here is her contact info if you want it.
Abby Wenman
Marketing Specialist
M RESORT∙SPA ∙CASINO
12300 Las Vegas Boulevard, South
Henderson, Nevada 89044
Phone: (702) 797-1251
Email: awenman@themresort.com -
Thanks Barbara.
Anyone else out there who might get us some accurate and detailed information as to what the M requirements might be? -
On Tuesday, I asked the cashiers at the buffet about the new buffet point requirements and they said, "We received a memo regarding the new buffet point structure. Did you receive a letter?" I told them, 'no.' They said, "The letter was only sent out to a select few. If you didn't receive a letter, then it doesn't pertain to you." Then they said something like, "I don't know why anyone would be unhappy with the new structure, it actually makes it easier to get a buffet when you add your tier points."
Since I did not receive a letter, I didn't ask what that meant...could it be that you can add your tier points with the multiplied points?
As someone already mentioned, The M does not reveal the requirements to receive mailers/gifts. I have asked customer service several times what their criteria is and the only answer I get is, "You have to gamble more." -
Karen,
I received another call saying something similar, but in all cases, nothing specific.
As you said, no one can give a definitive answer to what I would consider a very basic question.
I for one, want to know "the rules of the road" before I make my "investment" to their well-being.
I'm tired of the guess work and runaround without specifics.
-
We turned in our top level cards over poor customer service and never looked back, that has been over 4 years now!
Go to South Point. Much more user friendly!!!
We rarely go to M anymore.
Been that way for several years now. Always downgrading the patrons.
First taking away the free soda pop fountain, then constantly increasing the prices of the buffet, and other restaurants.
I find the slot machines to be the tightest around (unless you're playing big bucks.)
What's next, The first off strip casino to pay for parking?
I'll take South Point hands down over M any day, any time.
Love all the reasonably priced restaurants and atmosphere.
Plus I find the slot machines looser, at least winning there some of the time as opposed to none of the time at M.